An Interesting Experience with a Malaysian Insurance Company

A few years ago, my parents and I went to the office of a Malaysian insurance company for a renewal.

Let’s start with why we went in the first place. It started when I asked my mum a few nights earlier about insurance. She then went to check the insurance policies and found out that they had expired. The thing is, this insurance company did not even bother to send renewal reminders. I mean, what sort of business are they running? Not bothering to send renewal reminders to customers translate into people forgetting to renew their insurance which translates into no money going into the company’s bank account.

In our insurance policies also, there were some mistakes. Under the beneficiary section, there was some random dude listed there. Somebody that we don’t even know. My mum had in fact called the insurance company a long time ago and they said “yeah yeah, we’ll change it right away.” At the office, we found out, the random fellow’s name is still there. So, what happens then if something happened to one of us (i.e my parents and I) ? Who’ll be getting the payout?

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